June 22 - 26, 2020 | Caesars Forum

Ted Hunting

SVP, Marketing Bright Pattern

Day Four - Main Conference And Expo: Thursday, June 27, 2019

Thursday, June 27th, 2019

12:00 PM Creating and Measuring Great Omnichannel Journeys

+ Keys for creating a single continuous conversation across emerging channels like bots, FB Messenger as well as traditional channels like text, chat, voice, email
+ Case study examples/use cases of innovative companies offering omnichannel journeys
+ Keys for measuring omnichannel journeys to address issues "in the moment"
+ Discuss best practice QM metrics across all channels and journeys - Sentiment, CSAT/NPS by Channel, Journey Type, and Customer Segment

Check out the incredible speaker line-up to see who will be joining Ted.

Download The Latest Agenda