Tony Hsieh, CEO at Zappos

Tony Hsieh


Day Three - Main Conference And Expo: Wednesday, June 26, 2019

Wednesday, June 26th, 2019

1:30 PM 20TH ANNIVERSARY KEYNOTE: Zappos, Delivering Happiness & Downtown Las Vegas

Culture is to a company as community is to a city: it's about values, innovation, serendipity, participation, upward mobility, and attraction of smart startups and the creative class. Tony is applying his very successful Zappos corporate culture model (recognized multiple times by FORTUNE as one of the top 100 best places to work) to help build the most community-focused large city in the world in the place you would least expect it: Downtown Las Vegas. Research has shown that every time the size of a city doubles, productivity and innovation per resident increases by 15%, but when companies get bigger, productivity per employee generally goes down. With his new $350 million Downtown Project, Tony is creating a unique hybrid of corporation, community, and city to drive productivity and innovation both for Zappos as well as the city itself.

Delivering Happiness book signing at 2:45pm.

Check out the full Event Brochure!


Demo Drive
Looking to assess new vendors? Participate in the Demo Drive, gamify vendor sourcing, and win prizes along the way.  (throughout the expo hall)

Meet, Greet and Books Signings  (in the CCW Digital Lounge, center of the expo hall)
Nancy Brinker:  Promise Me
Shep Hyken:  The Convenience Revolution

Brilliance Clinics  (in the CCW Digital Lounge, center of the expo hall)
CCW’s top influencers make themselves available for consultations with CCW attendees.  Address your biggest customer contact challenges while onsite!  Take the opportunity to meet CCW influencer Jeanne Bliss.

Check out the incredible speaker line-up to see who will be joining Tony.

Download The Latest Agenda