Passes starting at $599!

*summer PROMO extended -- ENDS 9/30

June 22 - 26, 2020 | Caesars Forum

Tony Hsieh

CEO Zappos

In 1999, at the age of 24, Tony Hsieh (pronounced Shay) sold LinkExchange, the company he co-founded, to Microsoft for $265 million. He then joined Zappos as an advisor and investor, and eventually became CEO, where he helped Zappos grow from almost no sales in 1999 to the multi-billion dollar company it is today. Back in 2009, the company was acquired by Amazon in a deal valued at $1.2 billion on the day of closing. Tony has remained as CEO of Zappos, which operates independently of Amazon, and continues to help build Zappos as a company dedicated to customer service, company culture, and community.

Tony’s book, "Delivering Happiness", was published in 2010, and outlines his path from starting a worm farm to life at Zappos. Tony shows how a very different kind of corporate culture is a powerful model for achieving success and happiness. “Delivering Happiness”, debuted at #1 on the New York Times Bestseller list.

In addition to his responsibilities as CEO of, Tony helped start Downtown Project (, a group committed to helping transform downtown Las Vegas into the most community-focused large city in the world. This transformation includes the relocation of the Zappos offices from Henderson, Nevada to what was the old City Hall in downtown Las Vegas.

Tony currently lives in an Airstream on half a city block right in the middle of downtown Vegas, with his dog Blizzy and two pet alpacas who enjoy hanging out by the campfires every night.

Why Tony?
Tony is lauded as one of the pioneers of the "Wow" experience, leveraging customer experience as the differentiator to grow Zappos to the organization it is today.  Tony spoke at CCW Vegas back in 2016, and for the 20th anniversary, we wanted to bring him back to the CCW main stage as a fan favorite speaker.  Tony's presentation focuses both on Zappos' ability to deliver happiness as well as is work with the Las Vegas Downtown Project.

Day Three - Main Conference And Expo: Wednesday, June 26, 2019

Wednesday, June 26th, 2019

1:30 PM 20TH ANNIVERSARY KEYNOTE: Zappos, Delivering Happiness & Downtown Las Vegas

Culture is to a company as community is to a city: it's about values, innovation, serendipity, participation, upward mobility, and attraction of smart startups and the creative class. Tony is applying his very successful Zappos corporate culture model (recognized multiple times by FORTUNE as one of the top 100 best places to work) to help build the most community-focused large city in the world in the place you would least expect it: Downtown Las Vegas. Research has shown that every time the size of a city doubles, productivity and innovation per resident increases by 15%, but when companies get bigger, productivity per employee generally goes down. With his new $350 million Downtown Project, Tony is creating a unique hybrid of corporation, community, and city to drive productivity and innovation both for Zappos as well as the city itself.

Delivering Happiness book signing at 2:45pm.

Check out the full Event Brochure!


Demo Drive
Looking to assess new vendors? Participate in the Demo Drive, gamify vendor sourcing, and win prizes along the way.  (throughout the expo hall)

Meet, Greet and Books Signings  (in the CCW Digital Lounge, center of the expo hall)
Nancy Brinker:  Promise Me
Shep Hyken:  The Convenience Revolution

Brilliance Clinics  (in the CCW Digital Lounge, center of the expo hall)
CCW’s top influencers make themselves available for consultations with CCW attendees.  Address your biggest customer contact challenges while onsite!  Take the opportunity to meet CCW influencer Jeanne Bliss.

Check out the incredible speaker line-up to see who will be joining Tony.

Download The Latest Agenda