June 22 - 26, 2020 | Caesars Forum

Tony Simek

Senior Enterprise Architect Genesys

Day Two - Pre-Conference Day: Tuesday, June 25, 2019

Tuesday, June 25th, 2019

11:15 AM The Next Gen Contact Center: Artificial Intelligence and Predictive Routing

Artificial intelligence (AI) might be maligned at one extreme—with notions of a robot apocalypse—and to a lesser extreme with mass unemployment or boredom resulting from automation. But when it comes to contact centers, AI can enhance the experience and make it more human. And now we’re in the midst of a customer experience revolution that’s driving a need to create a more engaging workplace for contact center employees. Join us as we go on an interactive ride of AI and the human touch with predictive routing.

Check out the incredible speaker line-up to see who will be joining Tony.

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