CCW hAS A NEW HOME!

June 22 - 26, 2020 | Caesars Forum

Trina Martin

Corporate VP, Service Strategy New York Life Insurance Company

Trina is a strategy & technology executive with 20+ years of progressive experience and a demonstrated ability to identify business opportunities and develop and implement solutions to complement the need and maximize the value. She has significant experience implementing lean/agile delivery principles and practices that improve productivity, quality and employee engagement.

Why Trina?

New York Life has strove to pivot culture toward deeper customer centricity with a focus on a comprehensive insights programs that pulls insights from the call center to the organization at large.  Join Trina to learn more about best practices to evolving your own insights model to the next level.

Day Three - Main Conference And Expo: Wednesday, June 26, 2019

Wednesday, June 26th, 2019

4:35 PM Evolving Your Contact Center for Customer-Centricity

  • Develop strategies to balance the needs of the business and the needs of your employees
  • Build work streams and customer councils to break down silos in your organization
  • Create a comprehensive program that leverages insights uncovered in the contact center

Check out the incredible speaker line-up to see who will be joining Trina.

Download The Latest Agenda