June 22 - 26, 2020 | Caesars Forum

Valdy Dobrila

Corporate VP, Sales and Service Strategy New York Life

Valdy leads New York Life's sales and service strategy for the direct to customer business to include claims operations, call center operations and back office operations.  Her brings experience from a wide range of financial services organizations including Citi and American Express.

Why Valdy?

New York Life has strove to pivot culture toward deeper customer centricity with a focus on a comprehensive insights programs that pulls insights from the call center to the organization at large.  Join Valdy to learn more about best practices to evolving your own insights model to the next level.

Day Three - Main Conference And Expo: Wednesday, June 26, 2019

Wednesday, June 26th, 2019

4:35 PM Evolving Your Contact Center for Customer-Centricity

  • Develop strategies to balance the needs of the business and the needs of your employees
  • Build work streams and customer councils to break down silos in your organization
  • Create a comprehensive program that leverages insights uncovered in the contact center

Check out the incredible speaker line-up to see who will be joining Valdy.

Download The Latest Agenda