June 24 - 28, 2019
The Mirage, Las Vegas

Valdy Dobrila


Corporate VP, Service Excellence
New York Life


4:35 PM Evolving Your Contact Center for Customer-Centricity

  • Develop strategies to balance the needs of the business and the needs of your employees
  • Build work streams and customer councils to break down silos in your organization
  • Create a comprehensive program that leverages insights uncovered in the contact center


Check out the incredible speaker line-up to see who will be joining Valdy.

Download The Latest Agenda