Wendy Kincaid

VP User Experience Navient

Wednesday, August 26, 2020

Wednesday, August 26th, 2020

1:30 PM User Experience Considerations Across the End-to-End Customer Journey

A User Experience (UX) team is a vital tiger team to address and improve touch points along the customer journey. From a more navigable web experience to rolling out a new automated voice system, your UX team is the key to  disruptive CX improvements through new and existing digital products. In this session, we will address:
  • The power of a UX team for the service experience
  • User research and the development process
  • How to prioritize UX projects

Check out the incredible speaker line-up to see who will be joining Wendy.

Download The Latest Agenda