AnsweriQ’s Zero Contact Resolution (ZCR) drives improved CSAT, NPS, LTV and agent morale. ZCR includes self-service with AI-based deflection, intelligent triage and routing, auto response to cases, and IPA-based end-to-end automation of complex process cases. Self-service AI delivers up to 25% reduction in cases. Automated response and intelligent process automation for complex process cases delivers automation for more than 30% of cases, up to 90% reduction in average handle time, and significant reduction in error rates. AnswerIQ seamlessly integrates with all popular CxM and content systems like Zendesk, Salesforce ServiceCloud, ServiceNow, Microsoft Dynamics etc
Headquartered in Bellevue, WA, AnsweriQ processes millions of cases a month, and transforms customer services for clients like Pinterest, Twillio, Rockstar Games, Expedia and SeatGeek, among others.