Bright is a global learning technology platform that uses simulations, practice, and personalized coaching to build skilled, experienced, and fulfilled contact center teams. It’s immersive learning that transforms.
We specialize in contact center training simulations that build soft skills - such as empathy, de-escalation, and problem solving. Our platform also enables customers to build a software training environment using simple drag-and-drop tools that require no help from IT, helping agents develop CRM proficiency faster.
Our customers find that deploying Bright's immersive learning model can reduce training costs between 25-50% compared to traditional training methods, while growing employee productivity 20% or more, and providing a rich, new data set to prove the ROI and impact of learning.
Welcome to a more modern, human way to grow!