Directly is an emerging leader in CX Automation, helping companies deliver better customer service at scale, while creating economic opportunity in the AI economy.
Companies like Airbnb, Microsoft and Samsung use Directly to put expert users at the heart of their AI, resolving up to 40% of support inquiries at 60-80% less cost. Expert users create support content, train the AI, and resolve customer questions -- earning compensation each time they help a customer.
Directly is based in San Francisco and backed by top firms including Microsoft Ventures, True Ventures, Costanoa Ventures, and Northgate. For more information, visit www.directly.com.