Directly is a leader in intelligent automation, helping companies automate customer support in digital messaging channels. Companies like Airbnb, Microsoft, and Samsung use our expert intelligence platform to analyze their contact center interactions and strategically answer, automate, and prevent customer issues. Directly customers reduce customer contacts by 80%, boost CSAT by 20% and save tens of millions of dollars per year. The platform integrates with leading messaging solutions, virtual agents, machine learning platforms, and CRM applications. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, True Ventures, Costanoa Ventures, Industry Ventures, and Northgate Capital.