Digitally transform the contact center into a digital differentiator to deliver a more efficient and better customer service experience. Businesses like Barclays, BT, Npower, The AA, Hermes, and British Gas are using IMImobile’s solution to:
Integrate digital messaging channels like Apple Business Chat, RCS (Rich Communication Services), WhatsApp Business as well as SMS, web chat and email into the customer contact strategy.
Use AI-chatbots to automate FAQs, enable self-service and proactive case resolution to reduce the costs to serve the customers and deflect low-value voice calls to cheaper communication channels.
Empower contact centres to deploy an omnichannel agent desktop environment to make use of asynchronous communication channels.
Overcome legacy issues and integrate new customer support to emerging digital communication channels into siloed systems to automate customer journeys across the business.
Improve customer satisfaction CSAT/NPS and first contact completion while enabling cross/up-sell opportunities.