Inference provides an Intelligent Virtual Agent platform that helps businesses automate routine and repetitive conversations, freeing live agents to handle more complex customer interactions.
It was designed to be packaged and resold by telecommunications carriers and contact center software providers. Service providers can easily con figure service offerings for resale to specific verticals or at desired price points. Inference is resold by over 35 carriers around the world, including AT&T, Telstra, Vonage, Nextiva, Masergy, Momentum and Cincinnati Bell, to power Conversational AI applications for a wide range of vertical markets including retail, hospitality, financial services, government and SMB.
It is also resold by UC and Contact Center software providers like Cisco and 8x8.