IntraNext Systems specializes in Computer Telephony Integration (CTI) solutions and PCI PA-DSS Validated Payment Applications for contact centers. Our Event Intelligence® Platform includes SmartCTI™, SmartSIP™, and iGuard®. SmartSIP and iGuard are software solutions that secure telephone-based payments.
SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments. Both SmartSIP and iGuard (developed for legacy ACD environments), are PA-DSS Validated Payment Applications that allow customers to enter their credit card details via their telephone keypad while staying in voice contact with a call center agent. When IntraNext's solutions are implemented, PCI scope can be greatly reduced.
SmartCTI is the foundation for IntraNext's products and can provide additional agent productivity tools such as softphone, click-to-dial, and screen pops to increase efficiencies in the contact center.