Pipkins, Inc. celebrates 36 years of supplying workforce management software and services to the contact center industry, providing sophisticated forecasting and scheduling technology for both the front and back office. The Pipkins team continues to develop new applications to provide contact center managers with state-of-the-art tools necessary to improve the efficiency and effectiveness of their people and systems … tools that are tailored for management of today’s complex, multi-channel and omni-channel contact center environments.