ScreenSteps is a cloud based training and knowledge base solution that helps contact centers decrease training time by up to 80%. Real results include: decreasing time to proficiency from 60 days down to 10, decreasing average handle time by 90 seconds, and eliminating hold times. We do this by removing the need for memorization in training. The knowledge base platform includes scripts, interactive checklists and decision tree guides. We also offer consulting and implementation services to help ensure that your organization achieves the performance improvements you need. Come by booth 704 to see an example of what your call scripts could look like in ScreenSteps.