ThinkOwl - The first service desk software based on Artificial Intelligence (AI) that understands customers and employees. 360° overview of all customers and processes. AI automates your inbox: around 85% of all incoming documents, emails and messages are automatically assigned to the right processes and people. Your helpdesk for all channels: E-Mail, Letter, Chat & Chatbot, Messenger & Social Media
ThinkOwl is based on Artificial Intelligence (AI) and adapts to the behavior of your employees. You have the right solution for every customer request, every communication channel at the right time and context. This way, recurring service requests are automatically answered. And there is time for the critical individual cases. The software learns from the employee, and the employee learns from the software. The perfect combination of people and AI - for happy customers.
AI automates your inbox: around 85% of all incoming documents and emails are accurately and automatically assigned to the right processes and people. Nearly 100% of customers are automatically identified.