TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience technology and services provider focused on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands. TTEC delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Founded in 1982, TTEC’s ~50,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Through every cycle of brand and customer relationship, one thread has remained consistent among successful companies: they are human in their interactions, providing care, respect, support and empathy.
We are talent and technology. We are digital to human, human to digital and every interaction in-between.
- Leveraging insights, artificial intelligence and machine learning in concert to captivate customers
- Driving design thinking, continuous and autonomous development while leading roadmaps in agile, iterative, and adaptable ways
- Bringing the voice of the customer back into the business and guiding interactions from their point of view
- Embracing market innovation and our own to deliver the best technology, process, experiences and practices
Our proprietary HumanifyTM Customer Engagement as a Service offering, inclusive of people, process and technology, is delivering greater impact by driving increased revenue, improved profitability and deeper customer loyalty for our clients.