Technology & Innovation Focus Day | Customer Contact Week Vegas


The Technology & Innovation Focus Day delivers comprehensive knowledge across three of the most important focus areas in customer contact today. Each session provides a CCW Analyst briefing, real-world case studies, and an interactive activity to action the topic in the context of your own business.

  • Customer Journey Mapping. The Agenda will include a Special Report Brief, Fireside Chat with a Practitioner and an Interactive Activity
  • Actionable Customer Analytics (working lunch). The Agenda will include a Special Report Brief, Fireside Chat with a Practitioner and an Interactive Activity
  • Digital Customer Experience. The Agenda will include a Special Report Brief, Fireside Chat with a Practitioner and an Interactive Activity

  • Brian Cantor, Principal Analyst, CCW Digital, Director, CCW
  • Michael DeJager, Principal Analyst, Head of Product Development, CCW
  • Nathan Nickens, Senior Analyst, Conference, Director, CCW
  • Mario Matulich, Executive Director, CCW


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