2020 BROCHURE NOW AVAILABLE

Check out what’s in store for 2020! We just released the full event brochure! See what we have planned, including celebrity headliners Tyra Banks and Joe Montana and so much more.

JOIN US IN LAS VEGAS!

4000+

Attendees Expected

300+

Expert Speakers

5

Days of Innovation

250+

Sponsors & Exhibitors

CCW at Caesars Forum is going to be BIGGER (4,000+ attendees!), BETTER (even more content and expanded topic focuses into People/HR, CX/Design, Technology/Product), more INNOVATIVE (site tours at Sephora, Zappos, Pacific Dental Services), and more MEMORABLE (we see you, Tyra Banks!) than any CCW, or other customer contact event that came before.

CELEBRITY HEADLINER

Tyra Banks
Model. Mogul. Media Maven.

Tyra Banks is the content creator of our time. The Supermodel turned Super Businesswoman created and executive produces America’s Next Top Model and headlined her Emmy Award-winning talk show. Tyra will be delivering the celebrity keynote address on Wednesday, June 24, 8:50 AM.

World Class Speakers

Rebecca Jarvis

Rebecca Jarvis

Chief Business, Economics and Technology Correspondent

ABC News

Joe Montana

Joe Montana

Legendary NFL Quarterback

Author

Pam Oliver

Pam Oliver

Senior Correspondent and FOX NFL Reporter

Fox Sports

Pete Collins

Pete Collins

SVP, Operations for Personal Insurance and International

Travelers Insurance

Julia Babina

Julia Babina

VP Operations and Customer Service

Brooklinen

Ingrid Cordy

Ingrid Cordy

VP Customer Experience & Global ECommerce

E.L.F. Cosmetics

Lance Gruner

Lance Gruner

EVP, Global Customer Care

Mastercard

Colin Haupt

Colin Haupt

SVP, Employee Engagement and Experience

PURE Group of Insurance

Paul Jarrett

Paul Jarrett

CEO & Co-founder

Bulu Box

Kelley Kurtzman

Kelley Kurtzman

VP, Global Consumer Sales & Service Centers

Verizon

Benjamin Lord

Benjamin Lord

Chief Marketing Officer

Mira

Myke Mansberger

Myke Mansberger

VP, Head of People

Bombas

Sherif Mityas

Sherif Mityas

Chief Experience Officer

TGI Fridays

Meredith Molloy

Meredith Molloy

Sr. Manager, Technical Support

Toast

Lili Salzberg

Lili Salzberg

VP of Community

Scoop Technologies

Tobias Voegtlin

Tobias Voegtlin

Chief Executive Officer Lufthansa InTouch & Head of Passenger Servicing Operations

Lufthansa Group Hub Airlines

Educational Formats

Challenge the status quo! Immerse yourself in customer-centric initiatives alongside customer-obsessed colleagues with our dynamic keynotes, reinvented breakout sessions focused on industries (People, Contact Center Operations and CX & Design), Think Tanks, Site Tours and more!

Community-Oriented Experiences

Connect with your peers and have fun while you’re at it! There are many opportunities for you to network at CCW. Join us for book signings, after parties, CCWomen, demo drive,  “Meet the Customer” program and networking luncheons.

...And Unforgettable Moments!

CCW Vegas 2019 Salesforce Panel CCW Vegas 2019 - Magic Johnson Keynote Speaker CCW Vegas 2019  Attendee-Expo Hall CCW Vegas 2019  Awards - Red Carpet CCW Vegas 2019  - CCWomen Lunch CCW Vegas 2019  - General Session CCW Vegas 2019  - Awards Winners CCW Vegas 2019  - Attendee Crowd



The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.

Important Dates:
Applications Due: Friday, March 6, 2020
Finalists Announced: First Week of May
Winners Announced: Tuesday, June 23, 2020

Join us for an unforgettable night in Las Vegas as we honor all the finalists and winners for the 2020 CCW Excellence Awards.
Awards Gala Pass: $299

UPDATES FROM #CCWVEGAS20