as Closing Keynote!

June 22 - 26, 2020 | Caesars Forum, Las Vegas

The World’s Largest Customer Contact Event


Attendees Expected


Expert Speakers


Days of Innovation


Sponsors & Exhibitors

2019 Recap: What Went Down

2,500 attendees, 250 speakers, a Magic Johnson appearance, 10 site tour experiences, 12 interactive workshops, inspirational Excellence Awards Gala and so much more. Take a look at everything that happened at CCW in 2019!

World Class Speakers

Educational Formats

Challenge the status quo! Immerse yourself in customer-centric initiatives alongside customer-obsessed colleagues with our dynamic keynotes, reinvented breakout sessions focused on industries (People, Contact Center Operations and CX & Design), Think Tanks, Site Tours and more!

Community-Oriented Experiences

Connect with your peers and have fun while you’re at it! There are many opportunities for you to network at CCW. Join us for book signings, after parties, CCWomen, demo drive,  “Meet the Customer” program and networking luncheons.

...And Unforgettable Moments!

CCW Vegas 2019 Salesforce Panel CCW Vegas 2019 - Magic Johnson Keynote Speaker CCW Vegas 2019  Attendee-Expo Hall CCW Vegas 2019  Awards - Red Carpet CCW Vegas 2019  - CCWomen Lunch CCW Vegas 2019  - General Session CCW Vegas 2019  - Awards Winners CCW Vegas 2019  - Attendee Crowd

The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.

Important Dates:
Applications Due: Friday, March 6, 2020
Finalists Announced: First Week of May
Winners Announced: Tuesday, June 23, 2020

Join us for an unforgettable night in Las Vegas as we honor all the finalists and winners for the 2020 CCW Excellence Awards.
Awards Gala Pass: $299