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The World’s Largest Customer Contact Event
2500+
Attendees Expected
250+
Expert Speakers
12
Hours of Networking
200
Sponsors & Exhibitors
What is Customer Contact Week?
Formerly known as Call Center Week, CCW is the #1 conference & expo for CX, contact center and customer care professionals. This year, we're celebrating 20 years of CCW and groundbreaking industry growth and innovation. Don’t miss the biggest celebration of the year for customer contact champions.
The CCW Celebrity Headliner
Earvin "Magic" Johnson
Chairman & CEO
Magic Johnson Enterprises
Earvin “Magic” Johnson is the Chairman and Chief Executive Officer of Magic Johnson Enterprises, an investment conglomerate valued at an estimated $1 billion dollars. Since retiring from the NBA over 20 years ago, the legendary basketball star has morphed into a business powerhouse who has dedicated his life to leaving a positive impact in underserved urban communities.
Inspirational Speakers.
Sasha Chatani Lucas
VP-Omni Experience
Verizon Fios
Lance Gruner
EVP, Global Customer Care
Mastercard
Wilfred Busby
SVP, Enterprise Contact Center/Donor Account Processing
St. Jude Children's Research Hospital
Reality Canty
Experience Researcher
Airbnb
Sundar Chari
Director Customer Experience
Hertz
Henry Kim
Senior Director, Digital Audience Engagement
Caesars Enteratinment Corp.
Jamie Lancaster
VP, Contact Centers and G&A Expense Optimization
Kroger
Trina Martin
Corporate VP, Service Strategy
New York Life Insurance Company
Leigh Roach
Customer Service Manager
Johnston & Murphy
Calvin St. Juste
Global Fraud COO
Morgan Stanley
Lisa Stoner
Global Head of Support Operations
Uber
Kevin Yeh
Director, Global Marketing and Product Management
American Express
Educational Formats.
Future Leaders Lab
An open forum to help you gain the skills to take your next career step
Executive Club
VP-level & above club to help you move beyond tactical case studies and into strategic discussion
People/Process/Technology
Sessions focused on proven case study approaches to delivering world-class service
Interactive Discussion Groups
New & improved! Pre-selected small group discussions on topics that matter to you most
Community-Oriented Experiences.
CCWomen
CCW's newest initiative: a group meet-up designed by women, for women in the industry
Tech & Innovation Day
Powered by CCW Digital, join fireside chats on automation, analytics, AI partners, and more
5 O'Clock Somewhere
Happy Hour starts early at CCW, so grab a drink & network in between sessions
Exclusive Site Tours
An all-time favorite for CCW attendees. Tour Zappos, T-Mobile Arena, TTEC and others!
...and Unforgettable Moments!
You’ll be learning and networking all week at CCW. But most importantly, you’ll leave with an unforgettable experience with your community.
The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.
Get Your Gala Tickets
Join us for the industry's most unforgettable night of the year!
Get your Gala tickets for Tuesday, June 25, 2019 and enjoy a 3-course dinner and drinks, live music and entertainment!
Celebrity Entertainment
FRANK CALIENDO
Featured on Fox NFL Sunday Pregame, ESPN Sunday NFL Countdown, MadTV, and Comedy Central & TBS specials
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