The World’s Largest Customer Contact Event
Hours of Networking
Sponsors & Exhibitors
What is Customer Contact Week?
Formerly known as Call Center Week, CCW is the #1 conference & expo for CX, contact center and customer care professionals. This year, we're celebrating 20 years of CCW and groundbreaking industry growth and innovation. Don’t miss the biggest celebration of the year for customer contact champions.
The CCW Celebrity Headliner
Earvin "Magic" Johnson
Chairman & CEO
Magic Johnson Enterprises
Earvin “Magic” Johnson is the Chairman and Chief Executive Officer of Magic Johnson Enterprises, an investment conglomerate valued at an estimated $1 billion dollars. Since retiring from the NBA over 20 years ago, the legendary basketball star has morphed into a business powerhouse who has dedicated his life to leaving a positive impact in underserved urban communities.
EVP, Global Customer Care
Sasha Chatani Lucas
VP, Omni Customer Experience
SVP, Enterprise Contact Center/Donor Account Processing
St. Jude Children's Research Hospital
Director Customer Experience
Senior Director, Digital Audience Engagement
Caesars Enteratinment Corp.
VP, Contact Centers and G&A Expense Optimization
Corporate VP, Service Strategy
New York Life Insurance Company
Customer Service Manager
Johnston & Murphy
Calvin St. Juste
Global Fraud COO
Global Head of Support Operations
Director, Global Marketing and Product Management
Future Leaders Lab
An open forum to help you gain the skills to take your next career step
VP-level & above club to help you move beyond tactical case studies and into strategic discussion
Sessions focused on proven case study approaches to delivering world-class service
Interactive Discussion Groups
New & improved! Pre-selected small group discussions on topics that matter to you most
CCW's newest initiative: a group meet-up designed by women, for women in the industry
Tech & Innovation Day
Powered by CCW Digital, join fireside chats on automation, analytics, AI partners, and more
5 O'Clock Somewhere
Happy Hour starts early at CCW, so grab a drink & network in between sessions
Exclusive Site Tours
An all-time favorite for CCW attendees. Tour Zappos, T-Mobile Arena, TTEC and others!
...and Unforgettable Moments!
You’ll be learning and networking all week at CCW. But most importantly, you’ll leave with an unforgettable experience with your community.