The World’s Largest Customer Contact Event


Attendees Expected


Expert Speakers


Hours of Networking


Sponsors & Exhibitors

What is Customer Contact Week?

Formerly known as Call Center Week, CCW is the #1 conference & expo for CX, contact center and customer care professionals. This year, we're celebrating 20 years of CCW and groundbreaking industry growth and innovation. Don’t miss the biggest celebration of the year for customer contact champions.

The CCW Celebrity Headliner

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Earvin "Magic" Johnson

Chairman & CEO
Magic Johnson Enterprises

Earvin “Magic” Johnson is the Chairman and Chief Executive Officer of Magic Johnson Enterprises, an investment conglomerate valued at an estimated $1 billion dollars. Since retiring from the NBA over 20 years ago, the legendary basketball star has morphed into a business powerhouse who has dedicated his life to leaving a positive impact in underserved urban communities.

Inspirational Speakers.

Lance Gruner

EVP, Global Customer Care

Sasha Chatani Lucas

VP, Omni Customer Experience

Wilfred Busby

SVP, Enterprise Contact Center/Donor Account Processing
St. Jude Children's Research Hospital

Reality Canty

Experience Researcher

Sundar Chari

Director Customer Experience

Henry Kim

Senior Director, Digital Audience Engagement
Caesars Enteratinment Corp.

Jamie Lancaster

VP, Contact Centers and G&A Expense Optimization

Trina Martin

Corporate VP, Service Strategy
New York Life Insurance Company

Leigh Roach

Customer Service Manager
Johnston & Murphy

Calvin St. Juste

Global Fraud COO
Morgan Stanley

Lisa Stoner

Global Head of Support Operations

Kevin Yeh

Director, Global Marketing and Product Management
American Express

Educational Formats.

Future Leaders Lab

Future Leaders Lab

An open forum to help you gain the skills to take your next career step

Interactive Workshops

Executive Club

VP-level & above club to help you move beyond tactical case studies and into strategic discussion

Future Strategy/Technology


Sessions focused on proven case study approaches to delivering world-class service

Executive Club

Interactive Discussion Groups

New & improved! Pre-selected small group discussions on topics that matter to you most

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Community-Oriented Experiences.



CCW's newest initiative: a group meet-up designed by women, for women in the industry

Lunch & Learns

Tech & Innovation Day

Powered by CCW Digital, join fireside chats on automation, analytics, AI partners, and more

Annual Cocktail Reception

5 O'Clock Somewhere

Happy Hour starts early at CCW, so grab a drink & network in between sessions

Lunch & Learns

Exclusive Site Tours

An all-time favorite for CCW attendees. Tour Zappos, T-Mobile Arena, TTEC and others!

...and Unforgettable Moments!

You’ll be learning and networking all week at CCW. But most importantly, you’ll leave with an unforgettable experience with your community.


Sponsors & Exhibitors
Media Partners