The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.

Sponsored by
Customer Contact Week Excellence Awards

2019 Awards Categories


End User Categories

2019 Customer Contact Week Excellence Awards

Best in Class Contact Center (Under 99 seats)

2019 Customer Contact Week Excellence Awards

Best in Class Contact Center (100-199 Seats)

2019 Customer Contact Week Excellence Awards

Best in Class Contact Center (200+ seats)

2019 Customer Contact Week Excellence Awards

Best Training & Development Program

2019 Customer Contact Week Excellence Awards

Best Contact Center Culture

2019 Customer Contact Week Excellence Awards

Customer Contact Leader of the Year

Vendor Categories

2019 Customer Contact Week Excellence Awards

Omnichannel Provider of the Year

2019 Customer Contact Week Excellence Awards

Training & Development Solution of the Year

2019 Customer Contact Week Excellence Awards

BPO of the Year

2019 Customer Contact Week Excellence Awards

Workforce Optimization Provider of the Year

2019 Customer Contact Week Excellence Awards

Disruptive Technology of the Year


Celebrity Entertainment

FRANK CALIENDO

Featured on Fox NFL Sunday Pregame, ESPN Sunday NFL Countdown, MadTV, and Comedy Central & TBS specials

2018 Judges

Jeanne Bliss

President
Customer Bliss

Celika Caldwell

VP of Experience Design
AARP

Dustin Cheek

Vice President Contact Center
Prime Therapeutics

Sue Cloutier

Operations Manager
Mayo Clinic Mayo Medical Laboratories

Hernan Giraldo

VP of Customer Experience Ops
BARK

Kelley Kurtzman

VP Global Consumer Sales & Services
Verizon

Leigh Roach

Customer Service Manager
Johnston & Murphy

Hui Wu-Curtis

GM, Customer Operations & Strategy
Arizona Public Service

Key Dates