The Most Unforgettable Night of the Year 

  
Nominations open Wednesday, November 13, 2019!

Tuesday, June 23, 2020  |  Caesars Forum, Las Vegas 

About the Awards
The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.

2020 Awards Categories

End User & Vendor Categories

End User Categories

CCWomen Hall of Fame

Customer Contact Leader of the Year

CCW 40 Under 40

Best in Class Contact Center (Under 99 Seats)

Vendor Categories

Best in Class Contact Center (100-199 Seats)

Omnichannel Solution of the Year

Best in Class Contact Center (200+ Seats)

BPO of the Year

Best Contact Center Training & Development Program

Workforce Innovation of the Year

Best Contact Center Culture

Disruptive Technology of the Year

Best Customer Experience Transformation

Training & Development Solution of the Year

Automation Solution of the Year

Past Judges

Jeanne Bliss

Jeanne Bliss

President

Customer Bliss

Celika Caldwell

Celika Caldwell

VP of Experience Design

AARP

Dustin Cheek

Dustin Cheek

Vice President Contact Center

Prime Therapeutics

Sue Cloutier

Sue Cloutier

Operations Manager

Mayo Clinic Mayo Medical Laboratories

Hernan Giraldo

Hernan Giraldo

VP of Customer Experience Ops

BARK

Kelley Kurtzman

Kelley Kurtzman

VP Global Consumer Sales & Services

Verizon

Leigh Roach

Leigh Roach

Customer Service Manager

Johnston & Murphy

Hui Wu-Curtis

Hui Wu-Curtis

GM, Customer Operations & Strategy

Arizona Public Service

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