2020 CCW Excellence Awards
Application Deadline: May 8, 2020
Finalists Announced: June 2020
Tuesday, August 25, 2020 | Caesars Forum, Las Vegas
The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.
The CCW Excellence Awards are always FREE to apply in order to uphold the authenticity of the process.
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2020 Awards Categories
End User & Vendor Categories
End User Categories
CCWomen Hall of Fame
Customer Contact Leader of the Year
CCW 40 Under 40
Best in Class Contact Center (Under 99 Seats)
Vendor Categories
Best in Class Contact Center (100-199 Seats)
Omnichannel Solution of the Year
Best in Class Contact Center (200+ Seats)
BPO of the Year
Best Contact Center Training & Development Program
Workforce Innovation of the Year
Best Contact Center Culture
Disruptive Technology of the Year
Best Customer Experience Transformation
Training & Development Solution of the Year
Automation Solution of the Year
Important Dates
AppApplication Deadline: May 8, 2020
Finalists Announced: June 2020
Winners Announced: Tuesday, August 25, 2020
Join us for an unforgettable night in Las Vegas as we honor all the finalists and winners for the 2020 CCW Excellence Awards.
Awards Gala: Tuesday, August 25, 2020
Awards Gala Pass: $299
2020 Judges
Jeanne Bliss
President
Customer Bliss
Celika Caldwell
VP of Experience Design
AARP
Brian Cantor
Principal Analyst & CCW Digital Director
Customer Management Practice
Cheryl China
SVP, Director of Credit Card Servicing
Citizens Bank
Manuel Christoffel
Chief Customer Officer
Woom Bikes USA
Tom Dalton
AVP, Vendor Oversight - Call Centers
EmblemHealth
Michael DeJager
Principal Analyst & Head of Production
Customer Management Practice
Wes Dudley
SVP Customer Care
Ashley Furniture Industries, Inc.
Lance Gruner
Executive Vice President, Global Customer Care
MasterCard
Ronny Haime
VP, Global Operations
Groupon
Drew Hall
Vice President
Walker Information
Jennifer Hanson
Senior Director, Target.com Guest Services & GiftCard Operations
Target
Shep Hyken
Chief Amazement Officer
Shepard Presentations, LLC
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan
Mark Killick
VP, Care
Instacart
Kelley Kurtzman
VP Global Consumer Sales & Services
Verizon
Gabriele Masili
Chief Technology Officer, Customer Service & Support
Microsoft
Brad Nichols
Global Customer Service Leader
Dun & Bradstreet
Becky Ploeger
VP, Sales & Service Strategy
USAA
John Pompei
Head of Player Experience Operations
Electronic Arts
Leigh Roach
Customer Service Manager
Johnston & Murphy
Cippy Seidler
Director, Consumer Care Center
Banner Health
Janet Solomon
Vice President, Client Operations
Fiserv
Paul Turner
Vice President Coaching Operations
WebMD
Carla Zuniga
SVP, Operations & Technology
Allstate Insurance Company
Kevin Zyskowski
SVP Ecommerce
eRetailing Associates LLC
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