2020 CCW Excellence Awards
Finalists Announced: August 10, 2020
Awards Virtual Ceremony: Tuesday, August 25, 2020
The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.
For the first time ever, we will be hosting the Awards Ceremony virtually! Join us as we honor all finalists and winners from the comfort of your home.
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2020 Awards Categories
End User & Vendor Categories
End User Categories
CCWomen Hall of Fame
Customer Contact Leader of the Year
CCW 40 Under 40
Best in Class Contact Center (Under 99 Seats)
Vendor Categories
Best in Class Contact Center (100-199 Seats)
Omnichannel Solution of the Year
Best in Class Contact Center (200+ Seats)
BPO Solution of the Year
Best Contact Center Training & Development Program
Workforce Innovation Solution of the Year
Best Contact Center Culture
Disruptive Technology of the Year
Best Contact Center CX Transformation
Training & Development Solution of the Year
Automation Solution of the Year
Important Dates
Finalists Announced: August 10, 2020
Virtual Awards Ceremony + Winners Announced: Tuesday, August 25, 2020
2020 Awards Judges
Cheryl China
SVP, Director of Credit Card Servicing
Citizens Bank
Manuel Christoffel
Chief Customer Officer
PLITCH
Tom Dalton
AVP, Vendor Oversight - Call Centers
EmblemHealth
Michael DeJager
Principal Analyst & Head of Production
Customer Management Practice
Wes Dudley
SVP Customer Care
Ashley Furniture Industries, Inc.
Drew Hall
Vice President
Walker Information
Lori Halverson
Associate VP - WW Customer Operations
Agilent Technologies
Jennifer Hanson
Senior Director, Target.com Guest Services & GiftCard Operations
Target
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan
Mark Killick
VP, Care
Instacart
Kelley Kurtzman
VP Global Consumer Sales & Services
Verizon
Gabriele Masili
Chief Technology Officer, Customer Service & Support
Microsoft
Brad Nichols
Global Customer Service Leader
Dun & Bradstreet
Becky Ploeger
Global Head of Reservations and Customer Care
Hilton
John Pompei
Former Head of Player Experience Operations
Electronic Arts
Leigh Roach
Customer Service Manager
Johnston & Murphy
Cippy Seidler
Director, Consumer Care Center
Banner Health
Janet Solomon
Vice President, Client Operations
Fiserv
Paul Turner
Vice President Coaching Operations
WebMD
Kevin Zyskowski
SVP Ecommerce
eRetailing Associates LLC
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