The Most Unforgettable Night  of the Year

Nominations now open and free to apply!

Tuesday, June 23, 2020  |  Caesars Forum, Las Vegas

The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.

The CCW Excellence Awards are always FREE to apply in order to uphold the authenticity of the process.

2020 Awards Categories

End User & Vendor Categories

End User Categories

CCWomen Hall of Fame

Customer Contact Leader of the Year

CCW 40 Under 40

Best in Class Contact Center (Under 99 Seats)

Vendor Categories

Best in Class Contact Center (100-199 Seats)

Omnichannel Solution of the Year

Best in Class Contact Center (200+ Seats)

BPO of the Year

Best Contact Center Training & Development Program

Workforce Innovation of the Year

Best Contact Center Culture

Disruptive Technology of the Year

Best Customer Experience Transformation

Training & Development Solution of the Year

Automation Solution of the Year

Important Dates

Applications Due: Friday, March 6, 2020
Finalists Announced: First Week of May
Winners Announced: Tuesday, June 23, 2020

Join us for an unforgettable night in Las Vegas as we honor all the finalists and winners for the 2020 CCW Excellence Awards.
Awards Gala: Tuesday. June 23, 2020
Awards Gala Pass: $299 

Past Judges

Jeanne Bliss

Jeanne Bliss


Customer Bliss

Celika Caldwell

Celika Caldwell

VP of Experience Design


Sue Cloutier

Sue Cloutier

Operations Manager

Mayo Clinic Mayo Medical Laboratories

Hernan Giraldo

Hernan Giraldo

VP of Customer Experience Ops


Kelley Kurtzman

Kelley Kurtzman

VP Global Consumer Sales & Services


Leigh Roach

Leigh Roach

Customer Service Manager

Johnston & Murphy

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