The Most Unforgettable Night of the Year
Nominations now open and free to apply!
Tuesday, June 23, 2020 | Caesars Forum, Las Vegas
The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.
The CCW Excellence Awards are always FREE to apply in order to uphold the authenticity of the process.
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2020 Awards Categories
End User & Vendor Categories
End User Categories
CCWomen Hall of Fame
Customer Contact Leader of the Year
CCW 40 Under 40
Best in Class Contact Center (Under 99 Seats)
Vendor Categories
Best in Class Contact Center (100-199 Seats)
Omnichannel Solution of the Year
Best in Class Contact Center (200+ Seats)
BPO of the Year
Best Contact Center Training & Development Program
Workforce Innovation of the Year
Best Contact Center Culture
Disruptive Technology of the Year
Best Customer Experience Transformation
Training & Development Solution of the Year
Automation Solution of the Year
Important Dates
Applications Due: Friday, March 6, 2020
Finalists Announced: First Week of May
Winners Announced: Tuesday, June 23, 2020
Join us for an unforgettable night in Las Vegas as we honor all the finalists and winners for the 2020 CCW Excellence Awards.
Awards Gala: Tuesday. June 23, 2020
Awards Gala Pass: $299
Past Judges
Jeanne Bliss
President
Customer Bliss
Celika Caldwell
VP of Experience Design
AARP
Sue Cloutier
Operations Manager
Mayo Clinic Mayo Medical Laboratories
Hernan Giraldo
VP of Customer Experience Ops
BARK
Kelley Kurtzman
VP Global Consumer Sales & Services
Verizon
Leigh Roach
Customer Service Manager
Johnston & Murphy
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