The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.

For the first time ever, we will be hosting the Awards Ceremony virtually! Join us as we honor all finalists and winners from the comfort of your home.

2020 Awards Categories

End User & Vendor Categories

End User Categories

CCWomen Hall of Fame

Customer Contact Leader of the Year

CCW 40 Under 40

Best in Class Contact Center (Under 99 Seats)

Vendor Categories

Best in Class Contact Center (100-199 Seats)

Omnichannel Solution of the Year

Best in Class Contact Center (200+ Seats)

BPO Solution of the Year

Best Contact Center Training & Development Program

Workforce Innovation Solution of the Year

Best Contact Center Culture

Disruptive Technology of the Year

Best Contact Center CX Transformation

Training & Development Solution of the Year

Automation Solution of the Year

Important Dates

Finalists Announced:  August 10, 2020
Virtual Awards Ceremony + Winners Announced: Tuesday, August 25, 2020

2020 Awards Judges

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