2020 CCW Excellence Awards

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Application Deadline: May 8, 2020
Tuesday, August 25, 2020  |  Caesars Forum, Las Vegas

The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.

The CCW Excellence Awards are always FREE to apply in order to uphold the authenticity of the process.

2020 Awards Categories

End User & Vendor Categories

End User Categories

CCWomen Hall of Fame

Customer Contact Leader of the Year

CCW 40 Under 40

Best in Class Contact Center (Under 99 Seats)

Vendor Categories

Best in Class Contact Center (100-199 Seats)

Omnichannel Solution of the Year

Best in Class Contact Center (200+ Seats)

BPO of the Year

Best Contact Center Training & Development Program

Workforce Innovation of the Year

Best Contact Center Culture

Disruptive Technology of the Year

Best Customer Experience Transformation

Training & Development Solution of the Year

Automation Solution of the Year

Important Dates

AppApplication Deadline: May 8, 2020
Finalists Announced: July 2020
Winners Announced: Tuesday, August 25, 2020

Join us for an unforgettable night in Las Vegas as we honor all the finalists and winners for the 2020 CCW Excellence Awards.
Awards Gala: Tuesday, August 25, 2020
Awards Gala Pass: $299 

2020 Judges

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