About
About the Awards
The CCW Excellence Awards honor, recognize and promote the most innovative contact center solutions and individuals over the past year. The awards are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of call center functions. See photos from last year.
Join us during the awards gala on Tuesday, June 19, 2018 from 6:30PM-9:00PM as winners are recognized for their unique achievements.
2018 Award Categories:
End User Categories:
Customer Contact Leader of the Year (REBRANDED)
Best in Class Contact Center (Under 99 seats)
Best in Class Contact Center (100-199 Seats)
Best in Class Contact Center (200+ seats)
Best Training & Development Program
Best Contact Center Culture
Vendor Categories:
Omni Channel Provider of the Year
CRM Provider of the Year
Outsourcing Provide of the Year
Workforce Optimization Provider of the Year
Collaboration Category:
Customer Contact Innovation of the Year
For questions email awards@callcenterweek.com