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Tuesday, December 14, 2021

CCW Excellence Awards Applications

Customer Contact Week Excellence Awards

The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.

How to Apply

1. Download the Award Applications Below. (Please note that you will need to allow all pop-ups to download the application.)
Award entry is not limited to one category and there is no application fee.The application form has 2 parts:

  • General Questions – To provide the Judges with background to your application, must be answered.
  • Category Specific Questions – To provide the Judges with the reasons why you are eligible to win the specific category(s) you have entered. Please complete one application form for each category you would like to apply for.

2. Email Your Completed Application to by Friday, March 16, 2018

Categories & Applications
Select a category below to download an application.


End User & Vendor Category

Customer Contact Leader of the Year


End User Categories

Best in Class Contact Center (Under 99 seats)

Best in Class Contact Center (100-199 Seats)

Best in Class Contact Center (200+ seats)

Best Training & Development Program

Best Contact Center Culture

Best in Class Omni Channel Experience


Vendor Categories

Omni-Channel Provider of the Year

CRM Provider of the Year

Outsourcing Provider of the Year

Workforce Optimization Provider of the Year

NextGen Innovation of the Year

Best Training & Development Program




For more information on whether you are eligible for an end user or vendor application category, email us at