The CCW Excellence Awards are dedicated to honoring the innovation and success in customer contact. The recipients are top performing customer contact executives and world-class businesses. They’re tech geniuses, creative service/solution providers, inventors, and disruptors. From wide-ranging backgrounds and responsibilities, they’re all unified by their relentless commitment to improve the end-to-end customer experience. Take a look at our 2019 CCW Excellence Awards Recap, learn more about the winners and how they came out on top!
The Customer Contact Leader of the Year is bestowed upon the executive that has led their customer contact operation by significantly increasing both customer and agent experience as a result of their ability to:
The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.
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