The CCW Excellence Awards are dedicated to honoring the innovation and success in customer contact. The recipients are top performing customer contact executives and world-class businesses. They’re tech geniuses, creative service/solution providers, inventors, and disruptors. From wide-ranging backgrounds and responsibilities, they’re all unified by their relentless commitment to improve the end-to-end customer experience. Take a look at our 2019 CCW Excellence Awards Recap, learn more about the winners and how they came out on top!
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The Customer Contact Leader of the Year is bestowed upon the executive that has led their customer contact operation by significantly increasing both customer and agent experience as a result of their ability to:
The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.
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