The Most Unforgettable Night  of the Year


Nominations now open!

Tuesday, June 23, 2020  |  Caesars Forum, Las Vegas

Judges

2019 Judges


Ed Ariel
Ed Ariel
VP Service Operations
ezCater
Jeanne Bliss
Jeanne Bliss
President
Customer Bliss
Shonda  Bowman-Pero
Shonda Bowman-Pero
Director, Global Training & Quality
Match Group
Celika Caldwell
Celika Caldwell
VP of Experience Design
AARP
Brian Cantor
Brian Cantor
Principal Analyst & CCW Digital Director
Customer Management Practice
Dustin Cheek
Dustin Cheek
Vice President Contact Center
Prime Therapeutics
Cheryl China
Cheryl China
SVP, Director of Credit Card Servicing
Citizens Bank
Sue Cloutier
Sue Cloutier
Operations Manager
Mayo Clinic Mayo Medical Laboratories
Tom Dalton
Tom Dalton
Manager, Call Center Operations
tricenna
Michael DeJager
Michael DeJager
Principal Analyst & Head of Production
Customer Management Practice
Hernan Giraldo
Hernan Giraldo
VP of Customer Experience Ops
BARK
Lance Gruner
Lance Gruner
Executive Vice President, Global Customer Care
MasterCard
Ronny Haime
Ronny Haime
VP - Global Head of Service Delivery
Groupon
Drew Hall
Drew Hall
Director of Customer Experience
Vylla
Jennifer Hanson
Jennifer Hanson
Senior Director, Target.com Guest Services & GiftCard Operations
Target
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan
Mark Killick
Mark Killick
VP, Care
Grubhub
Kelley Kurtzman
Kelley Kurtzman
VP Global Consumer Sales & Services
Verizon
Gabriele Masili
Gabriele Masili
Chief Technology Officer, Customer Service & Support
Microsoft
Brad Nichols
Brad Nichols
Global Customer Service Leader
Dun & Bradstreet
Becky Ploeger
Becky Ploeger
VP, Sales & Service Strategy
USAA
John Pompei
John Pompei
Head of Player Experience Operations
Electronic Arts
Leigh Roach
Leigh Roach
Customer Service Manager
Johnston & Murphy
Cippy Seidler
Cippy Seidler
Director, Consumer Care Center
Banner Health
Hui Wu-Curtis
Hui Wu-Curtis
GM, Customer Operations & Strategy
Arizona Public Service
Carla Zuniga
Carla Zuniga
SVP, Operations & Technology
Allstate Insurance Company