2020 CCW Excellence Awards

Finalists Announced: August 10, 2020
Awards Virtual Ceremony: Tuesday, August 25, 2020

Judges

2020 Judges


Shannon Burch
Shannon Burch
Market VP
ATB Financial
Cheryl China
Cheryl China
SVP, Director of Credit Card Servicing
Citizens Bank
Manuel Christoffel
Manuel Christoffel
Chief Customer Officer
PLITCH
Tom Dalton
Tom Dalton
AVP, Vendor Oversight - Call Centers
EmblemHealth
Michael DeJager
Michael DeJager
Principal Analyst & Head of Production
Customer Management Practice
Wes Dudley
Wes Dudley
SVP Customer Care
Ashley Furniture Industries, Inc.
Paul Gernon
Paul Gernon
Head Of Customer Operations
Ziglu
Drew Hall
Drew Hall
Vice President
Walker Information
Lori Halverson
Lori Halverson
Associate VP - WW Customer Operations
Agilent Technologies
Jennifer Hanson
Jennifer Hanson
Senior Director, Target.com Guest Services & GiftCard Operations
Target
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan
Mark Killick
Mark Killick
VP, Care
Instacart
Kelley Kurtzman
Kelley Kurtzman
VP Global Consumer Sales & Services
Verizon
Alison Lichtenstein
Alison Lichtenstein
Director, Customer Experience Design
Dow Jones
Gabriele Masili
Gabriele Masili
Chief Technology Officer, Customer Service & Support
Microsoft
Brad Nichols
Brad Nichols
Global Customer Service Leader
Dun & Bradstreet
Becky Ploeger
Becky Ploeger
Global Head of Reservations and Customer Care
Hilton
John Pompei
John Pompei
Former Head of Player Experience Operations
Electronic Arts
Leigh Roach
Leigh Roach
Customer Service Manager
Johnston & Murphy
Cippy Seidler
Cippy Seidler
Director, Consumer Care Center
Banner Health
Janet Solomon
Janet Solomon
Vice President, Client Operations
Fiserv
Paul Turner
Paul Turner
Vice President Coaching Operations
WebMD 
Joshua Tye, CSSGB, CDTP
Joshua Tye, CSSGB, CDTP
Director, Customer Experience
Compass Group
Carla Zuniga
Carla Zuniga
SVP, Operations & Technology
Allstate
Kevin Zyskowski
Kevin Zyskowski
SVP Ecommerce
eRetailing Associates LLC