2020 CCW Excellence Awards

Application Deadline: May 8, 2020
Finalists Announced: June 2020
Tuesday, August 25, 2020  |  Caesars Forum, Las Vegas

Judges

2020 Judges


Jeanne Bliss
Jeanne Bliss
President
Customer Bliss
Celika Caldwell
Celika Caldwell
VP of Experience Design
AARP
Brian Cantor
Brian Cantor
Principal Analyst & CCW Digital Director
Customer Management Practice
Cheryl China
Cheryl China
SVP, Director of Credit Card Servicing
Citizens Bank
Manuel Christoffel
Manuel Christoffel
Chief Customer Officer
Woom Bikes USA
Tom Dalton
Tom Dalton
AVP, Vendor Oversight - Call Centers
EmblemHealth
Michael DeJager
Michael DeJager
Principal Analyst & Head of Production
Customer Management Practice
Wes Dudley
Wes Dudley
SVP Customer Care
Ashley Furniture Industries, Inc.
Lance Gruner
Lance Gruner
Executive Vice President, Global Customer Care
MasterCard
Ronny Haime
Ronny Haime
VP, Global Operations
Groupon
Drew Hall
Drew Hall
Vice President
Walker Information
Jennifer Hanson
Jennifer Hanson
Senior Director, Target.com Guest Services & GiftCard Operations
Target
Shep Hyken
Shep Hyken
Chief Amazement Officer
Shepard Presentations, LLC
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan
Mark Killick
Mark Killick
VP, Care
Instacart
Kelley Kurtzman
Kelley Kurtzman
VP Global Consumer Sales & Services
Verizon
Gabriele Masili
Gabriele Masili
Chief Technology Officer, Customer Service & Support
Microsoft
Brad Nichols
Brad Nichols
Global Customer Service Leader
Dun & Bradstreet
Becky Ploeger
Becky Ploeger
VP, Sales & Service Strategy
USAA
John Pompei
John Pompei
Head of Player Experience Operations
Electronic Arts
Leigh Roach
Leigh Roach
Customer Service Manager
Johnston & Murphy
Cippy Seidler
Cippy Seidler
Director, Consumer Care Center
Banner Health
Janet Solomon
Janet Solomon
Vice President, Client Operations
Fiserv
Paul Turner
Paul Turner
Vice President Coaching Operations
WebMD 
Carla Zuniga
Carla Zuniga
SVP, Operations & Technology
Allstate Insurance Company
Kevin Zyskowski
Kevin Zyskowski
SVP Ecommerce
eRetailing Associates LLC