The Most Unforgettable Night  of the Year


Nominations now open and free to apply!

Tuesday, June 23, 2020  |  Caesars Forum, Las Vegas

Judges

2019 Judges


Jeanne Bliss
Jeanne Bliss
President
Customer Bliss
Celika Caldwell
Celika Caldwell
VP of Experience Design
AARP
Brian Cantor
Brian Cantor
Principal Analyst & CCW Digital Director
Customer Management Practice
Cheryl China
Cheryl China
SVP, Director of Credit Card Servicing
Citizens Bank
Sue Cloutier
Sue Cloutier
Operations Manager
Mayo Clinic Mayo Medical Laboratories
Tom Dalton
Tom Dalton
AVP, Vendor Oversight - Call Centers
EmblemHealth
Michael DeJager
Michael DeJager
Principal Analyst & Head of Production
Customer Management Practice
Hernan Giraldo
Hernan Giraldo
VP of Customer Experience Ops
BARK
Lance Gruner
Lance Gruner
Executive Vice President, Global Customer Care
MasterCard
Ronny Haime
Ronny Haime
VP - Global Head of Service Delivery
Groupon
Drew Hall
Drew Hall
Director of Customer Experience
Vylla
Jennifer Hanson
Jennifer Hanson
Senior Director, Target.com Guest Services & GiftCard Operations
Target
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan
Mark Killick
Mark Killick
VP, Care
Grubhub
Kelley Kurtzman
Kelley Kurtzman
VP Global Consumer Sales & Services
Verizon
Gabriele Masili
Gabriele Masili
Chief Technology Officer, Customer Service & Support
Microsoft
Brad Nichols
Brad Nichols
Global Customer Service Leader
Dun & Bradstreet
Becky Ploeger
Becky Ploeger
VP, Sales & Service Strategy
USAA
John Pompei
John Pompei
Head of Player Experience Operations
Electronic Arts
Leigh Roach
Leigh Roach
Customer Service Manager
Johnston & Murphy
Cippy Seidler
Cippy Seidler
Director, Consumer Care Center
Banner Health
Carla Zuniga
Carla Zuniga
SVP, Operations & Technology
Allstate Insurance Company