The Industry's Most Exciting Night of the Year!

Tuesday, December 14, 2021

CCW Excellence Awards in the Press

Press Release Guidelines

CCW owns its brand and content, and must approve any third-party use of CCW and content. If you plan to write a press release about CCW and your participation as a sponsor, exhibitor, or other activities associated with the event, please follow the below guidelines:

  • Mention event name in full: Customer Contact Week
  • Event boiler plate (and/or about Customer Management Practice) should be included in the press release (see below)
  • Event social media information to be included:
    • Twitter: @CustContactWeek
    • Event Hashtags: #CCWAwards #CustomerContactWeek #CCWVegas20

CCW Description:

Started in 1999 as Call Center Week, now Customer Contact Week, CCW is the world’s largest customer contact event series. For over 20 years, CCW serves more than 3,000 attendees annually ranging from customer titles of all types to the many professionals responsible for holistic customer experience design and delivery. CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.

Customer Management Practice Description:
The Customer Management Practice enables better navigation of the continually changing customer management sector by keeping professionals informed on the latest industry trends, drivers, and evolving initiatives through our extensive market research, reporting, and unparalleled events.

For questions regarding your press release or to get a quote approved, please contact:
Lauren Miller, Divisional Marketing Director, CMP,


 Lumenore Training Audit Plus Platform Selected as Finalist for CCW Excellence Awards Best Training & Development Solution

Alorica Named “BPO of the Year” at World’s Largest Customer Contact Event

Five9 at CCW Vegas ’19!

GreenPath Announced as 2019 CCW Excellence Awards Finalist for Best Contact Center Culture

Sitel Group Selected as Finalist for BPO of the Year

TTEC named Best Training and Development Program winner in the 2019 Customer Contact Week Excellence Awards

Training & Development solution of the year winner

We're finalists in Customer Contact Week's Excellence Awards!

Best in Class Contact Center (100-199 Seats)

2019, Customer Contact Week Excellence Awards

Clarabridge Recognized for Industry Leading Customer Experience Innovation

Verint and Key Customers Win Contact Center Excellence Awards

Limitless named Runners-Up for Disruptive Technology of the Year at CCW19

 Adore Me Wins Customer Contact Week Award     

InfoCision Named 2018 Outsourcing Provider of the Year

Timothy Miller Receives Honorable Mention at IQPC’s 19th Annual Contact Center Week Conference in Las Vegas

Interactions Wins Customer Contact Week ‘Omnichannel Provider of the Year’ Award

OpenText Wins Back-To-Back Customer Contact Week Awards

Customer Contact Week Announces 2018 Award Winners

iQor Receives Honorable Mention for CRM Provider of the Year at 2018 Customer Contact Week Awards

Congratulations to Pier 1 Imports for Winning the Customer Contact Week Excellence Award for Best in Class Contact Center

Interactions Omnichannel Intelligent Virtual Assistant Recognized at CCW Excellence Awards Gala

Five9 President, Dan Burkland to Host the Customer Contact Week Excellence Awards Ceremony

Alorica Wins CCW Excellence Award for Best Training & Development Program

Astute Named 2018 Customer Contact Week CRM Provider of the Year