CCW Awards in the Press

Press Release Guidelines

CCW owns its brand and content, and must approve any third-party use of CCW and content. If you plan to write a press release about CCW and your participation as a sponsor, exhibitor, or other activities associated with the event, please follow the below guidelines:

  • Mention event name in full: Customer Contact Week
  • Event boiler plate (and/or about Customer Management Practice) should be included in the press release (see below)
  • Event social media information to be included:
    • Twitter: @CustContactWeek
    • Event Hashtags: #CCWAwards #CustomerContactWeek #CCWVegas19

CCW Description:

Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week. CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.

Customer Management Practice Description:
The Customer Management Practice enables better navigation of the continually changing customer management sector by keeping professionals informed on the latest industry trends, drivers, and evolving initiatives through our extensive market research, reporting, and unparalleled events.

For questions regarding your press release or to get a quote approved, please contact:
Gahwui Kim, Marketing Director,


 Adore Me Wins Customer Contact Week Award     

InfoCision Named 2018 Outsourcing Provider of the Year

Timothy Miller Receives Honorable Mention at IQPC’s 19th Annual Contact Center Week Conference in Las Vegas

Interactions Wins Customer Contact Week ‘Omnichannel Provider of the Year’ Award

OpenText Wins Back-To-Back Customer Contact Week Awards

Customer Contact Week Announces 2018 Award Winners

iQor Receives Honorable Mention for CRM Provider of the Year at 2018 Customer Contact Week Awards

Congratulations to Pier 1 Imports for Winning the Customer Contact Week Excellence Award for Best in Class Contact Center

Interactions Omnichannel Intelligent Virtual Assistant Recognized at CCW Excellence Awards Gala

Five9 President, Dan Burkland to Host the Customer Contact Week Excellence Awards Ceremony

Alorica Wins CCW Excellence Award for Best Training & Development Program

Astute Named 2018 Customer Contact Week CRM Provider of the Year