2020 CCW Excellence Awards
August 2020
2019 CCW Excellence Awards Finalists
We're thrilled to announce the finalists for the 2019 CCW Excellence Awards! Congratulations to all of the organizations and individuals who have made their mark on the industry this year.
With a record number of applications, competition was tougher than ever, and the Judges reviewed many remarkable applications. We are recognizing the top impressive finalists for each category, and will be announcing the winner, runner up and three honorable mentions per category during the CCW Excellence Awards Gala on the evening of Tuesday, June 25th.
Please join us in applauding these outstanding finalists!
Customer Contact Leader of the Year
Aileen Allkins, Corporate Vice President, Microsoft
AnnMarie Romano, Director, Customer Service, AT&T
Brittany Hammon, Senior Manager, Trade Customer Support, Whirlpool Corporation
Christy Benskin, Senior Director, United Healthcare Group
Colleen McMahon, Sr. Director Revenue Cycle Contact Center, UPMC
Holly O'Neill, Chief Client Care Executive and Head of Consumer Client Services, Bank of America
Magali L.M. Axson, Vice President, Client Services for the Participant Service Center, ADP
Randy DeCoursey, Vice President, Allstate Brand Operations, Allstate Insurance Company
Sherri Mikell, Vice President Member Services, Florida Blue
Tim Heidemann, Contact Center Director, College Hunks Hauling Junk & Moving
Disruptive Technology of the Year Cogito Corp. Etech Insights Gridspace Language I/O Lightico LIMITLESS Technology Limited Noble Systems Twilio Unbabel Verint | Best Contact Center Culture AT&T Elite Contact Center Bark Electronic Arts GreenPath Financial Wellness Marina Bay Sands Singapore Microsoft Navy Federal Credit Union Newegg Southwest Airlines United Healthcare |
BPO of the Year Acquire BPO Alorica Etech Global Services GlowTouch InfoCision KM2 Solutions Qualfon SaviLinx Sitel Group The Office Gurus | Best in Class Contact Center (Under 99 seats) 3M Company Aventri College Hunks Hauling Junk & Moving Dorel Juvenile Gant Travel Marm Assistance Northwestern Mutual RoamRight, an Arch Brand Vyond Y Design Group |
Omnichannel Solution of the Year Bright Pattern Clarabridge Genesys Interactions Jacada LiveVox, Inc. NewVoiceMedia Nuance Communications Omilia Verint | Best in Class Contact Center (100-199 Seats) Bark Bullhorn Canadian Blood Services Idaho Central Credit Union Klook Showdown Displays UnitedHealthcare Valvoline WebMD Health Services |
Workforce Optimization Solution of the Year Asurion Noble Systems Nuance Communications OpenText Paychex, Inc. Start2Star Communications Verint | Best in Class Contact Center (200+ seats) Agilent Technologies Allstate Insurance Company Backcountry.com Best Western Hotels and Resorts Electronic Arts Kromtech Mailchimp TIAA UPMC Whirlpool Corporation |
Training & Development Solution of the Year Alorica EducationFolder LLC Etech Global Services InfoCision Lumenore ProcedureFlow TTEC | Best Training & Development Program Agilent Technologies First American Title – SMS Division Florida Blue Gant Travel Grubhub Microsoft Samsung Electronics America TIAA UPMC UPMC Health Plan |
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