Becky Ploeger is the Vice President of Contact Centers at Express Scripts. Previously she was a VP and Kohl’s Department Stores overseeing customer service and sales contacts via phone, email and chat for all digital channels including Kohls.com, mobile, tablet, Yes2You loyalty program and the digital in-store experiences. She lives in Milwaukee, Wisconsin with her husband and four children, and holds a BBA in Information Systems and Management from the University of Cincinnati.
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