Ms. Jenkins is responsible for overseeing claims, enrollment, customer service, Northern Tier Markets, ancillary products, systems configuration, TPA services and organizational performance.
Since joining the Health Plan in 1998, Ms. Jenkins has worked on projects crucial to the success of the Health Plan, including the Health Plan's first system implementation and the implementation of the Payor-Provider Initiative. Ms. Jenkins is a strong supporter of UPMC Health Plan’s process improvement efforts and has a Green Belt certification in Six Sigma. She serves on the board of directors for several nonprofit organizations and she is recognized nationally as an expert on service excellence and claims optimization.
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