What is CCW?
Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week.
The 2018 CCW Shark
Founder/CEO of FUBU,
Presidential Ambassador for Global Entrepreneurship,
Star of ABC’s Shark Tank and CEO of The Shark Group
Daymond John has been a phenomenally successful business person for over 25 years. Along his entrepreneurial journey, through his many successes as well as failures, he has learned a few things about getting the best out of business and life. He believes the keys to his success include establishing the right mindset and following a few fundamental principles, which he calls his five “S.H.A.R.K Points”. Get ready as CCW Austin kicks off with Daymond John as he shares his unique goal-setting and achievement strategies, which will empower you to make positive changes in every aspect of their lives.
SVP, Customer Experience
Dallas Fort Worth International Airport
VP Customer Support, Audit & Process Improvement
SVP, Operations for Personal Insurance and International
Client Experience Manager
VP, Customer Operations & Experience
Chief Customer Officer
Girl Scouts of USA
Dhruba Roy Chowdhury
Head of Support Operation, APAC
Future Leaders Lab
Certification program to help you gain the competencies you require to take your next career step
VP-level & above club to help you move beyond tactical case studies and into strategic discussion
People & Process
Sessions that focus on workforce management, planning and training & development
Next generation tools and technologies to push your contact center into an auto channel reality
Interactive Discussion Groups
Interactive Discussion Groups with small groups of 20 on the most pressing industry topics
Tech & Innovation Day
Powered by CCW Digital, join fireside chats on automation, analytics, AI partners and more
5 O' Clock Somewhere
Happy Hour starts early at CCW so grab a drink & network in between sessions
Exclusive Site Tours
Experience Electronic Arts, IBM & Stitch Fix to help you rethink customer experience
…and Unforgettable Moments!
Showcase Your Solution
See and be seen at the largest customer contact event series in the world.
Exhibiting at CCW will provide you with the opportunity you need to meet prospects & grow your customer base.
Schedule an appointment with us to find out about the sponsorship opportunities available to help you achieve your goals.