Customer Contact Week Austin Blog

Interactive Discussion Groups - New & Improved!

By: Customer Contact Week

Interactive Discussion Groups (IDGs) are a fun and unique way to engage in quick fire, project-based discussions with peers on leading customer contact topics.  Each IDG session is represented by 3, 30-minute rounds, with attendees having the opportunity to select their 3 most pertinent project categories for discussion. 

How are our IDGs “new and improved”? 

To solve noise and logistical issues that we ran into last year, we’ve now limited each group to a maximum of 10 attendees. To accommodate all attendees onsite in IDGs, we have reformatted the into 4 time blocks, with 3 content tracks running alongside 8 topical interactive discussion groups at a time.  This allows for a much more even distribution of the CCW Austin audience across the available sessions at any given time.  Check out what attendees are saying about the IDG sessions from CCW Vegas this past June! 

Key Takeaways From CCW Austin 2018

By: Customer Contact Week

Last October CCW Austin convened over 400 customer contact leaders at the Renaissance Austin for a week of intensive content and networking. 

Some highlights from Austin last year include:

  • Our opening reception at The Dogwood Rock Rose kicked off CCW with craft beers and spirits local to Austin.
  • Daymond John’s S.H.A.R.K. points reminded us to rise and grind every day. Hosted by Vonage Business, Daymond met many CCW attendees and signed his latest book.

We're Headed Back to Austin!

By: Customer Contact Week

We're excited to announce that the CCW Austin Agenda is here! 

Customer Contact Week, the largest and most comprehensive event series for customer service and CX professionals, returns to Austin, September 16-19 for the final iteration of its 20th Anniversary Celebration! The event is projected to attract over 450 executives who spearhead contact center and customer experience strategies.