CCWomen Celebrates a Milestone!

By: Customer Contact Week

This year at CCW Austin we are celebrating CCWomen’s 1 year anniversary!

CCWomen started as a small idea to provide a space for women in customer contact to network. However, as women from all paths of life joined the community it quickly became much more than that. It bloomed into a supportive, an educational and a fun community that helped shape what CCWomen is today. 

Throughout the year we had the opportunity to learn about leadership, mentorship, breaking the glass-ceiling, work-life balance and so much more from women in CX. We also soaked in words of advice and wisdom to empower, support and lift other women in our community and our organization. It has been a tremendous year of learning and connecting with like-minded women in our industry. 

We are thrilled to have strong, knowledgeable CX Women join us at CCW Austin this September! To celebrate the accomplishments of CCWomen this year our Celebrity Headliner: Michelle Williams, Grammy Award-Winning Singer/Songwriter, Actress & Entrepreneur will be kicking off our CCWomen breakout track with opening remarks on Tuesday, September 17th!

Also, joining us is Hui Wu-Curtis, GM, Customer Service Operations & Strategy at Arizona Public Service and a member of our CCW Advisory Board. We had the honor of hosting Hui at our CCWomen panel during CCW Vegas and we are thrilled to for her to be speaking at CCW Austin this September.  

Ahead of Austin, we caught up with Hui to discuss her career in the customer experience industry. Read the full CCWomen Spotlight Interview, where Hui shares how to navigate stereotypes in the workplace, tips to embrace being an “only” in the office and some lessons that she’s learned along the way as a woman in a senior position. 

Interested in CCWomen? Learn more about what we have planned for our CCWomen track at CCW Austin this year, including our CCWomen Breakfast on Wednesday, September 18th. Enjoy breakfast, network and share stories with other women in the CX community. Spots are limited, so RSVP now