Expert Insights: Dhruba Roy Chowdhury - Head of Support Operations, APAC-Community Operations at Uber
Dhruba Roy Chowdhury is the Head of Support Operations, APAC-Community Operations at Uber. He brings 12+ years of customer experience, support strategy and program management experience to CCW Austin this year.
In this Speaker Spotlight feature CCW goes in-depth with Dhruba to understand what end-to-end customer operation means across channels, the fundamentals in creating incentive structures and rewards programs for agent engagement and internal growth and how to lead contact center vendors and internal operations teams to deliver best-in-class service.
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