See you in 2020!

September 21-24, 2020 | Austin, TX

How to Build an Enterprise CX Steering Committee

How to Build an Enterprise CX Steering Committee

In this presentation, Scott Wilson, Customer Experience Principal at FedEx shares:

  • The value of cross-functional CX leadership,particularly in large enterprises
  • How a steering committee can guide localized market CX teams
  • CX as a tool to combat silo-ing

   

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