Interactive Discussion Groups | 2019 Customer Contact Week Austin


Interactive Discussion Groups (IDGs) are a unique learning format providing attendees with fast and focused exposure to leading topics. This year, we’re introducing Time Blocks (A, B, C & D) to help better organize the full schedule of sessions. Each Time Block includes Interactive Discussion Groups (IDGs) and Track Sessions that run concurrently.

Tuesday, September 17 

  • Time Block A: 10:50 AM - 12:30 PM 
  • Time Block B: 1:30 PM - 3:10 PM 

Wednesday, September 18

  • Time Block C: 10:50 AM - 12:30 PM 
  • Time Block D: 1:30 PM - 3:10 PM 




1) Review all of the content throughout the Main Conference days (September 17 & 18).

2) Choose ONE Time Block of IDG sessions to attend each day. (September 17 - Time Block A or B) and (September 18 - Time Block C or D).

3) Within the chosen IDG Time Blocks there are 3 different rounds. Select 1 IDG topic per round.

4) Join concurrent track sessions during the time blocks not chosen for IDGs. (Ex: If you choose Time Block A IDGs, then you would join Time Block B Track Sessions.)


Each IDG is capped at 10 attendees per time slot, providing attendees the opportunity for deeper connections with peers and thought leaders on each topic:



For more information on IDGs check out our blog post and IDG How-To-Guide.