See you in 2020!

September 21-24, 2020 | Austin, TX

Media Partners

CCW provides contact center, customer service media, analyst and associations with unparalleled access to what’s happening in the industry today.

If you’re interested in becoming a media partner, contact us today.

Lily Zheng

Lily Zheng
Trainee Marketing Manager
Email: Lily.Zheng@customermanagementpractice.com
Phone: 212-885-2679

Influencers

Annette Franz

Annette Franz is founder and CEO (Chief Experience Officer, of course!) of CX Journey Inc. She's got 25 years of experience in both helping companies understand their employees and customers and identifying what drives retention, satisfaction, engagement, and the overall experience - so that, together, we can design a better... Read More

Charles Ryan Minton

Charles Ryan Minton is a customer and employee experience keynote speaker, author and the president of CRM Hospitality & Consulting, LLC.  An award-winning former hotel general manager for some of the world’s most recognizable brands, Ryan has helped shaped the customer and employee experiences of high-profile companies such as Jaguar,... Read More

Dennis Wakabayashi

Dennis Wakabayashi, VP of Digital and Integrated Marketing for The Integer GroupIf you've ever heard the sound a can of spray paint makes as shaken — the no-sound-like-it rattle, you can relate in some way to how I started my career. Not as the person who now heads up The... Read More

Jeanne Bliss

Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role for over 20 years at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, creating transformational changes to each brands’ customer experience.... Read More

Jim Tincher

As Heart of the Customer’s Mapper-in-Chief, Jim sees the world in a special way: through the eyes of customers.With a lifelong passion for customer experience, Jim founded Heart of the Customer to help companies of all sizes increase customer engagement. Before launching the company, Jim led customer engagement initiatives at... Read More

Kelly Radi

Kelly Radi is a real-life Wonder Woman! Authentic, inspiring, and relatable, Kelly equips and empowers her audiences to find—and use—their unique inner superpowers to live Wonder-Full lives. Her powerful, relatable messages focus on personal accountability, healthy communication and nurturing relationships. Her audiences leave refreshed and confident, armed with new perspectives and... Read More

Russel Lolacher

Russel Lolacher is a speaker, consultant and advocate for meaningful customer and employee relationships. From two decades of experience, working from the front lines to leadership roles in call centres, public service and the retail and restaurant industries, Russel champions the importance of communication and trust building, online and in... Read More

Scotty Werner

Scotty began his career in Baltimore. While attending high school and college he was trying to find a career that he enjoyed all the while trying to stay in shape by going to the gym. Even while Scotty was at the gym, he always had a passion to help others... Read More

Shep Hyken

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations.  He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.  Shep works... Read More

Media Partners

CCW Digital

CCW Digital is the global online community and research hub for more than 150,000 customer contact professionals.With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations. Representing organizations big and small from... Read More

CCW LinkedIn Group

Join the official CCW Conference & Expo LinkedIn Group to receive weekly announcements featuring event updates, new industry content and more. Read More

Chatbots Journal

Chatbots Journal is a platform for bot enthusiasts to share and learn all about how chatbots work, what will be the future of early adoption of the technology & why implementation can gain some extra mileage. Chatbots Journal is run by volunteers from various industry leaders, software developers, writers & AI researchers... Read More

CRMXchange

CRMXchange has developed unique industry insights into the business intelligence and professional programs required for successful operations. Known by our audience as the “event site,” we are experts in Webcast hosting. Visitors to the site can participate in over 100 yearly interactive educational webinars. Register free with CRMXchange to receive... Read More

Customer Service Institute of America

The Customer Service Institute of America (CSIA) provides organizations with education, certification and recognition in the field of customer experience.  We support organizations and individuals with best practice know-how, education, certification, international recognition, and practical support – all from a globally recognized service standard.CSIA believes that great customer experience is... Read More

CXPA

The CXPA supports the professional development of its members and advances the field by providing research and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience.Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated... Read More

PACE Association

The Professional Association for Customer Engagement (PACE) is the only non-profit trade association dedicated exclusively to the advancement of companies that interact with customers via the contact center. We work to improve the customer experience at the point of engagement.PACE enhances our members' ability to provide outstanding customer service and... Read More

Society of Workforce Planning Professionals

The Society of Workforce Planning Professionals (SWPP) is a global organization devoted to facilitating education and networking opportunities among workforce planners.SWPP provides its membership with a variety of services, including:• Member-only access to certain areas of the SWPP website • E-mail Tip of the Week• Quarterly newsletters with timely articles written by industry experts • Regional... Read More

Telecom Reseller

Telecom Reseller is your source for news, information and insight on Unified Communications, Cloud and Collaboration. We report extensively on enterprise grade cloud, mobility, Skype, WebRTC and on prem based solutions. Our eBulletins, podcasts, broadcasts, online and print editions reach over 40,000 qualified readers. For a free subscription visit http://telecomreseller.com/subscribe-form/.... Read More

The IoT Magazine

The #1 place to learn about IoT. It is a platform for IoT enthusiasts to share and learn all about latest trends and technologies. Experts, authors, developers and thought leaders come together and share their learning, research studies, projects or anything that adds value to our audience. Check out some of their articles:Why IoT... Read More



Check out the list of sponsors on board for CCW Fall!