Meet the Speakers

20th Anniversary Celebrity Headliner


Michelle Williams
Michelle Williams
Grammy-Award Winning Singer/Songwriter
Actress & Entrepreneur

Speakers


Erik Ashby
Erik Ashby
Principal Engineering & Product Director
Helpshift
Julio Badin
Julio Badin
SVP, Customer Experience
Dallas Fort Worth International Airport
Utibe Bassey
Utibe Bassey
AVP, Customer Experience Transformation
MetLife
Alex Bentley
Alex Bentley
Practice Lead, Offerings, IBM HR
IBM
Mark Bloom
Mark Bloom
Sr. Director, Strategy and Operations - The Service Cloud
Salesforce
Paula Bookidis
Paula Bookidis
CEO
Girl Scouts of Central Texas
Dawn Bradney
Dawn Bradney
VP Customer Support, Audit & Process Improvement
McKesson
Brian Cantor
Brian Cantor
Principal Analyst & CCW Digital Director
Customer Contact Week
Micah Citti
Micah Citti
Customer Service Operations Manager
ESPN
Pete Collins
Pete Collins
SVP, Operations for Personal Insurance and International
Travelers Insurance
Simon Copcutt
Simon Copcutt
Head of Strategic Accounts
Customer Management Practice
Allison Corley
Allison Corley
Call Center Services Supervisor
Mercedes-Benz Financial Services
Michael DeJager
Michael DeJager
Principal Analyst & Divisional Director
Customer Contact Week
Stacy Dye
Stacy Dye
SVP/GM, Quantitative Insights
RDI Sightline
Kim Fields
Kim Fields
Director of Learning
Edify
Brad Forsythe
Brad Forsythe
Sr. Strategic Sales Consultant
Genesys
Jeremy Franklin
Jeremy Franklin
Director of Pre-Imaging Services
Austin Radiological Association
Sarah Funderburk
Sarah Funderburk
Client Experience Manager
Stitch Fix
Luke Hagstrand
Luke Hagstrand
VP, CX Personalization
Comcast Cable
Stacey Haynes
Stacey Haynes
Senior Manager, Customer Care
Fossil
Trent Haynes
Trent Haynes
VP, Quality Management Office
BNY Mellon | Pershing
Warren Holmes
Warren Holmes
Master Solution Engineer - Service CloudSa
Salesforce
Neil Hooper
Neil Hooper
Senior Marketing Manager, Customer Marketing
Poly
Mike Hull
Mike Hull
Customer Success Director
CallMiner
Jim Iyoob
Jim Iyoob
Chief Customer Officer
Etech
David Johnston
David Johnston
Social Media Manager
Transportation Security Administration (TSA)
Erica Kelly
Erica Kelly
Director Consumer Sales and Service, Atlantic North Region
Verizon
Sandy Ko
Sandy Ko
Senior Analyst, Customer Contact & Conference Director
Customer Contact Week
Jim Kukral
Jim Kukral
Author, Unskippable
CCW Influencer
Kelley Kurtzman
Kelley Kurtzman
VP, Global Consumer Sales & Service Centers
Verizon
Traci Lamm
Traci Lamm
Executive Director of CX
Litegear
Brian LaRoche
Brian LaRoche
Director, Outreach Marketing
CallMiner
Brad Lemons
Brad Lemons
SVP, Enterprise Analytics Office
Nationwide
Alex LeVoguer
Alex LeVoguer
Product Marketing Specialist
Ada
Laurie Lowery
Laurie Lowery
Director of Insight Research
USAA
Maya Lundhagen
Maya Lundhagen
VP, Customer Operations & Experience
DonorsChoose.org
JIm Lynch
JIm Lynch
Senior Director of Product Marketing
LiveVox
Zondwa Mandela
Zondwa Mandela
Chairman
Mandela Legacy Foundation
Lori Marion
Lori Marion
Director of Product Marketing
Helpshift
Manny Marrero
Manny Marrero
Director of Operations
Getaroom
Todd Marthaler
Todd Marthaler
Industry Leader, Contact Center
Appian
Stephanie Martinez
Stephanie Martinez
Manager, NCIC Operations
American Cancer Society
Mario Matulich
Mario Matulich
Executive Director
Customer Contact Week
Aaron McCauley
Aaron McCauley
Sr. Solution Engineer
Salesforce
Claire McCloskey
Claire McCloskey
Project Lead, UX Software Designer
IBM
Lynelle McKay
Lynelle McKay
Chief Customer Officer
Girl Scouts of USA
Meredith Molloy
Meredith Molloy
Customer Success
Delegate
Theresa Pasinosky
Theresa Pasinosky
Marketing Director
Verizon
Jake Petersen
Jake Petersen
Former SVP of Operations
MoviePass
Skip Picciano
Skip Picciano
Senior Account Executive
Edify
John Pompei
John Pompei
Head of Player Experience Operations
Electronic Arts (EA)
Lauren Pragoff
Lauren Pragoff
Director, Effortless Experience
Challenger
Kelly Radi
Kelly Radi
Author, Wonder-FULL
CCW Influencer
Michael Rahm
Michael Rahm
Product Marketing Manager
Appian
Karen Ratigan
Karen Ratigan
Sales Director, Mass Markets
Verizon Business Group
Lizzie Resnick
Lizzie Resnick
Customer Care DIrector
SmartPak
Larry Rodgers
Larry Rodgers
Senior Director, Retail Concepts
Nike
Joachim Rogers
Joachim Rogers
Senior Director Customer Care
Coca-Cola Consolidated, Inc.
Scott Roskilly
Scott Roskilly
Senior Manager, NCIC Performance and Analytics
American Cancer Society
Tuck Ross
Tuck Ross
SVP, Marketing
Synchrony
Scott Rothman
Scott Rothman
Director, Effortless Experience
Challenger
Dhruba Roy Chowdhury
Dhruba Roy Chowdhury
Head of Support Operation, APAC
Uber
Aransas Savas
Aransas Savas
Senior Director of Service Design and Studio Experience
WW (formerly Weight Watchers International)
Joni Saylor
Joni Saylor
Design Principal
IBM
Kimberly Skelly
Kimberly Skelly
Director Customer Service Operations
Verizon Consumer Group
Bernard Slowey
Bernard Slowey
World Support Leader
Microsoft
Todd Smith
Todd Smith
VP, Sales
Noble Systems
Rob Solfest
Rob Solfest
Customer Experience Analytics Manager
Sleep Number
Elizabeth Solomon
Elizabeth Solomon
Manager, Social Media Care
AMC Theaters
Kristina Sproat
Kristina Sproat
Senior Director, Customer Operations & Experience
DonorsChoose.org
George Svodoba
George Svodoba
VP, Strategy & Service Delivery
PPT Solutions
JIm Tincher
JIm Tincher
Mapper-In-Chief, Heart of the Customer
CCW Infleuncer
Shawndra Tobias
Shawndra Tobias
AVP Customer Experience
Etech Global Services
Crystal Valesquez
Crystal Valesquez
Business Data Analyst
McKesson
Ryan Vojir
Ryan Vojir
UX and Service Design Director
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Eduardo Von Borstel
Eduardo Von Borstel
Sr. Solution Architect
CallMiner
Duncan Wallace
Duncan Wallace
Principal
InterGlobal Management Group
Scotty Werner
Scotty Werner
Caddy Tales, Author
CCW Influencer
Emily Winchurch
Emily Winchurch
Product Marketing Lead, Watson Assistant
IBM
Elizabeth Wise
Elizabeth Wise
GuestPath Business Partner
Delware North
Hui Wu-Curtis
Hui Wu-Curtis
GM, Customer Service Operations and Strategy
Arizona Public Service
Sasha Yablonovsky
Sasha Yablonovsky
President
CareerBuilder



Check out the list of sponsors on board for CCW Fall!