Meet the Speakers

Speakers


Julio Badin
Julio Badin
SVP, Customer Experience
Dallas Fort Worth International Airport
Jared Benesh
Jared Benesh
Executive Director of Contact Center Technology/Product Strategy
Quicken Loans
Alex Bentley
Alex Bentley
Practice Lead, Offerings, IBM HR
IBM
Dawn Bradney
Dawn Bradney
VP Customer Support, Audit & Process Improvement
McKesson
Brian Cantor
Brian Cantor
Principal Analyst & CCW Digital Director
Customer Contact Week
Pete Collins
Pete Collins
SVP, Operations for Personal Insurance and International
Travelers Insurance
Michael DeJager
Michael DeJager
Principal Analyst & Divisional Director
Customer Contact Week
Sarah Funderburk
Sarah Funderburk
Client Experience Manager
Stitch Fix
Luke Hagstrand
Luke Hagstrand
VP, CX Personalization
Comcast Cable
Jim Iyoob
Jim Iyoob
Chief Customer Officer
Etech
Sandy Ko
Sandy Ko
Research Development Analyst & Conference Director
Customer Contact Week
Brian LaRoche
Brian LaRoche
Director, Outreach Marketing
CallMiner
Alysha Leach
Alysha Leach
Director, Customer Experience
ACI Worldwide
Brad Lemons
Brad Lemons
SVP, Enterprise Analytics Office
Nationwide
Maya Lundhagen
Maya Lundhagen
VP, Customer Operations & Experience
DonorsChoose.org
Mario Matulich
Mario Matulich
Executive Director
Customer Contact Week
Lynelle McKay
Lynelle McKay
Chief Customer Officer
Girl Scouts of USA
John Pompei
John Pompei
Head of Player Experience Operations
Electronic Arts (EA)
Lizzie Resnick
Lizzie Resnick
Customer Care DIrector
SmartPak
Joe Rogers
Joe Rogers
Senior Director Customer Care
Coca-Cola Consolidated, Inc.
Tuck Ross
Tuck Ross
SVP, Marketing
Synchrony
Dhruba Roy Chowdhury
Dhruba Roy Chowdhury
Head of Support Operation, APAC
Uber
Joni Saylor
Joni Saylor
Design Principal
IBM
Kristina Sproat
Kristina Sproat
Senior Director, Customer Operations & Experience
DonorsChoose.org
Crystal Valesquez
Crystal Valesquez
Business Data Analyst
McKesson
Scotty Werner
Scotty Werner
Caddy Tales, Author
CCW Influencer
Sasha Yablonovsky
Sasha Yablonovsky
President
CareerBuilder



Check out the list of sponsors on board for CCW Fall!