Meet the Speakers

Speakers


Lynelle McKay
Lynelle McKay
Chief Customer Officer
Girl Scouts of USA
Julio Badin
Julio Badin
SVP, Customer Experience
Dallas Fort Worth International Airport
Jared Benesh
Jared Benesh
Executive Director of Contact Center Technology/Product Strategy
Quicken Loans
Alex Bentley
Alex Bentley
Practice Lead, Offerings, IBM HR
IBM
Dawn Bradney
Dawn Bradney
VP Customer Support, Audit & Process Improvement
McKesson
Brian Cantor
Brian Cantor
Principal Analyst & CCW Digital Director
Customer Contact Week
Micah Citti
Micah Citti
Customer Service Operations Manager
ESPN
Pete Collins
Pete Collins
SVP, Operations for Personal Insurance and International
Travelers Insurance
Michael DeJager
Michael DeJager
Principal Analyst & Divisional Director
Customer Contact Week
Sarah Funderburk
Sarah Funderburk
Client Experience Manager
Stitch Fix
Luke Hagstrand
Luke Hagstrand
VP, CX Personalization
Comcast Cable
Vanessa Hannay
Vanessa Hannay
Customer Success Director
Muck Rack
Stacey Haynes
Stacey Haynes
Senior Manager, Customer Care
Fossil
Jim Iyoob
Jim Iyoob
Chief Customer Officer
Etech
David Johnston
David Johnston
Social Media Manager
Transportation Security Administration (TSA)
Sandy Ko
Sandy Ko
Analyst & Conference Director
Customer Contact Week
Brian LaRoche
Brian LaRoche
Director, Outreach Marketing
CallMiner
Brad Lemons
Brad Lemons
SVP, Enterprise Analytics Office
Nationwide
Laurie Lowery
Laurie Lowery
Director of Insight Research
USAA
Maya Lundhagen
Maya Lundhagen
VP, Customer Operations & Experience
DonorsChoose.org
Gabriele "G" Masili
Gabriele "G" Masili
Chief Technology Officer, Customer Service and Support
Microsoft
Mario Matulich
Mario Matulich
Executive Director
Customer Contact Week
Claire McCloskey
Claire McCloskey
Project Lead, UX Software Designer
IBM
Meredith Molloy
Meredith Molloy
Customer Experience Manager
The Purple Carrot
John Pompei
John Pompei
Head of Player Experience Operations
Electronic Arts (EA)
Lizzie Resnick
Lizzie Resnick
Customer Care DIrector
SmartPak
Joachim Rogers
Joachim Rogers
Senior Director Customer Care
Coca-Cola Consolidated, Inc.
Tuck Ross
Tuck Ross
SVP, Marketing
Synchrony
Dhruba Roy Chowdhury
Dhruba Roy Chowdhury
Head of Support Operation, APAC
Uber
Joni Saylor
Joni Saylor
Design Principal
IBM
Rob Solfest
Rob Solfest
Customer Experience Analytics Manager
Sleep Number
Kristina Sproat
Kristina Sproat
Senior Director, Customer Operations & Experience
DonorsChoose.org
Todd Straka
Todd Straka
Lead Customer Experience Designer
Finish Line
Crystal Valesquez
Crystal Valesquez
Business Data Analyst
McKesson
Ryan Vojir
Ryan Vojir
Director of User Experience, Inventory and Technology Solutions
AmerisourceBergen
Scotty Werner
Scotty Werner
Caddy Tales, Author
CCW Influencer
Elizabeth Wise
Elizabeth Wise
GuestPath Business Partner
Delware North
Sasha Yablonovsky
Sasha Yablonovsky
President
CareerBuilder



Check out the list of sponsors on board for CCW Fall!