Adam Toporek

Customers That Stick

4:50 PM CCW INFLUENCER KEYNOTE: The Hassle-Free Experience — Paving the Path for Positive Customer Journeys

Customer emotion has an outsized impact on customer experience, and hassle can be a significant source of negative emotion. By eliminating these frustrations from our customer’s journey, we open a path for positive emotions to define the customer experience, creating better memories and more loyal customers. This dynamic keynote will reveal a 3-part approach to making your customer’s experience hassle-free. You will learn to:

  • Understand customer hassle and why it’s more than just effort
  • Identify the hassles your customers face using a variety of sources
  • Eliminate hassles from your journey by focusing on five root causes

You will leave this keynote with actionable strategies for creating hassle-free customer experiences that you can put to work in your organization immediately.

Check out the incredible speaker line-up to see who will be joining Adam.

Download The Latest Agenda