See you in 2020!

September 21-24, 2020 | Austin, TX

Bernard Slowey

World Support Leader Microsoft

Bernard Slowey is the Worldwide Supportability Leader for Digital Customer Support at Microsoft. Bernard is transforming the way Microsoft provides support across its products by leveraging AI to empower customers through world class digital solutions.

 

In his previous role, he was the head of Microsoft’s Windows consumer support organization globally, empowering customers to do more on Windows, through millions of support interactions each year.

 

With over 12 years of experience leading technical support delivery at country, regional and worldwide levels across Microsoft, Bernard has a proven track record of leading change to drive improved customer experiences.

Day One: Pre-Conference Day: Workshops And Technology & Innovation Focus Day Monday, September 16, 2019

Monday, September 16th, 2019

14:15 CX Automation

SPECIAL REPORT BRIEF
It is time to change the conversation about chatbots in the contact center. What challenges are preventing us from making the most of chatbot investments? How can we ensure our chatbots are truly elevating the customer experience? Our Technology & Innovation Focus Day spotlight on CX Automation provides key highlights from the CCW Digital special report, interviews a practitioner on their chatbot journey, and then dives into an interactive exercise on bot building.

PROJECT ANALYSIS
The Myth around AI/Automation Skill Gap in the Vastly Different Customer Contact Landscape

INTERACTIVE ACTIVITY
Hosted by: IBM Watson
Step-by- Step Tutorial on Building a Virtual Assistant with Watson Assistant

Check out the incredible speaker line-up to see who will be joining Bernard.

Download The Latest Agenda