Chris Wardle

Head of Global Support

Day Two: Main Conference And Expo: Wednesday, October 10, 2018

Wednesday, October 10th, 2018

3:20 PM Striking CSAT: Reinventing Contact Center Metrics and Incentives

  • Why CSAT isn’t fair to agents and deserved an overhaul
  • Four new metrics to better serve the business and set agents up for success
  • Rewards structure around new metrics

Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda