See you in 2020!

September 21-24, 2020 | Austin, TX

Crystal Valesquez

Business Data Analyst McKesson

I have almost 12 years of contact center experience at McKesson, ranging from Contact Agent, Project Lead, Quality Assurance Analyst to Business Data Analyst.

Why Crystal?
During CCW Austin, Crystal will emphasize why Quality Assurance is not a catch-all to customer pain points and the need to balance in investing the right people  and adjust their understanding of customer empathy
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Day Three: Main Conference And Expo: Wednesday, September 18, 2019

Wednesday, September 18th, 2019

10:50 How to Balance Investment in the Right Areas to Maximize Quality Assurance Processes

­­­+ Why Quality Assurance is a dynamic process including implementation and continuous improvement
+ Emphasize why Quality Assurance is not a catch-all
+  How to balance in investing the right people  and adjust their understanding of customer empathy

Check out the incredible speaker line-up to see who will be joining Crystal.

Download The Latest Agenda