See you in 2020!

September 21-24, 2020 | Austin, TX

Dawn Bradney

VP Customer Support, Audit & Process Improvement McKesson

Dawn Bradney is the VP of Customer Support, Audit and Process Improvement for Macro Helix.  Macro Helix, a division within McKesson, is a leading provider of innovative 340B management software focused on helping customers improve financial performance, increase operating efficiencies and maintain regulatory compliance.  McKesson is the oldest and largest health care company in the nation, serving more than 50% of U.S. hospitals and 20% of physicians. They deliver one-third of all medications used daily in North America with operations in more than 16 countries. 

Dawn joined McKesson in September 2015 after leading support escalations teams for Microsoft and product development teams for Texas Instruments.  Her focus since joining McKesson has been on leading the strategic direction and execution of an exceptional customer experience.  Feedback from her customers is the driving force for the transformation she is currently leading and the changes being implemented.   

Dawn lives in Texas with her husband Josh.  She holds a Bachelors in Business/Computer Information Systems from Texas State and graduated Beta Gamma Sigma with an MBA from Baylor University. 

Why Dawn?
Dawn’s expertise lies in deploying quality initiatives and process improvements to drive profitability and cost reductions. She offers a strong record of success creating technology-enabled customer service organizations and implementing data-driven strategies to continuously improve operational performance and customer experience. 

Day Three: Main Conference And Expo: Wednesday, September 18, 2019

Wednesday, September 18th, 2019

10:50 How to Balance Investment in the Right Areas to Maximize Quality Assurance Processes

­­­+ Why Quality Assurance is a dynamic process including implementation and continuous improvement
+ Emphasize why Quality Assurance is not a catch-all
+  How to balance in investing the right people  and adjust their understanding of customer empathy

Check out the incredible speaker line-up to see who will be joining Dawn.

Download The Latest Agenda