See you in 2020!

September 21-24, 2020 | Austin, TX

Eduardo Von Borstel

Sr. Solution Architect CallMiner

Eduardo von Borstel is Senior Solutions Architect for CallMiner, (www.callminer.com) the market pioneer and leader in automated contact analytics. Mr. Von Borstel has over 20 years’ experience in Contact Center operations with deep domain knowledge in Operations, Training and Quality Assurance, He’s spent the last 9 years working with customers and prospect building speech analytics programs, defining strategic initiatives and achieving ROI through the use of multiple speech analytics platforms Mr. Von Borstel attended Universidad Autonoma de Baja California where he completed his Bachelors in International Business”.

Day One: Pre-Conference Day: Workshops And Technology & Innovation Focus Day Monday, September 16, 2019

Monday, September 16th, 2019

8:15 A: “Real Stories, Real Customer Success and How They Got There with AI Fueled Speech Analytics” featuring Mercedes Benz Financial Services, BNY Mellon | Pershing and RDI Corp

There is a growing recognition that speech analytics is a must have technology to support improve agent performance, customer satisfaction, reduce operating costs, increase sales revenue and support regulatory compliance. The opportunities to become a successful user of this game changing technology are real but how do you get there? This workshop will feature actual customer case studies presented by the speech analytic user customers themselves from iconic international automotive leader Mercedes Benz Financial Services, American worldwide banking and financial services institution BNY Mellon | Pershing and leading BPO, digital marketing, research, and IT support organization RDI Corp. This informative session will also include learning modules on how the technology works, how speech analytics can be configured to support the measurement and improvement of customer experience and best practices on successfully deploying a speech analytics solution.
 
Take-a-ways for Workshop Participants include:
  • A solid understanding of how Interaction (Omni-Channel) Analytics works
  • How real customers are using and benefiting from Speech Analytics
  • Category and Scorecard configurations that support dramatic CX improvements
  • What it takes to implement and realize success with an Interaction Analytics solution
  • Workshop material to initiate your own Interaction Analytics Journey to Success

Check out the incredible speaker line-up to see who will be joining Eduardo.

Download The Latest Agenda