Gabriele "G" Masili
Chief Technology Officer, Customer Service and Support
Day One: Pre-Conference Day: Workshops And Technology & Innovation Focus Day Monday, September 16, 2019
Monday, September 16th, 2019
2:30 PM PROJECT ANALYSIS: The Myth around AI/Automation Skill Gap in the Vastly Different Customer Contact Landscape
In this project analysis, Gabriele will share information about skills in AI/Automation and the ability to handle the development with our vastly different customer contact landscape in the coming year.